© 2019 Lothian Lavender

Terms and Conditions

Here are the necessary policies that apply when you are making a purchase from Lothian Lavender.

If there is anything you need to know before you make a purchase, please contact me by email: lothianlavender78@yahoo.com and I’ll do my best to help.

Accuracy of Content

Lothian Lavender does its best to keep the information on this site updated. However, it is not possible to guarantee the complete absence of errors on the site. The information and other material published on the site may include inaccuracies or typographical errors. We have made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products. However, we cannot guarantee that your screen's display will accurately reflect the colour of the product on delivery.  If you are not completely happy with your products please get in touch as soon as possible so we can resolve the issue.

Payment Options

Our site uses Stripe to process on-line payments. We do not receive your credit card information.  All payments are in UK pounds sterling.

Processing times

Most items in our online shop are made to order so they are as fresh as they can be going out to our customers.  We try to have your order in the post within 3 to 5 working days.  If you have a big order or a custom order please understand this might take longer and in the run up to Christmas we may experience delays but we will try to keep you informed if this happens.

Shipping

For UK deliveries, we use 1st class Royal Mail which usually arrives the next day.

For International deliveries, we use standard international Airmail by Royal Mail.  This service is not insured and not tracked.  Delivery is ‘usually’ in the region of  8 – 15 working days.

Please contact us by email prior to your order should you require another service or a tracked delivery.

IMPORTANT– overseas buyers are responsible for any customs, import taxes and related fees which are imposed by their country.  We are not responsible for delays due to customs. We cannot ship our dried lavender gifts to countries other than those indicated on the website due to the nature of the product.

Returns and cancellations

If you are unhappy with your purchase please notify us within 5 days of receipt of the delivery.  

The customer is responsible for return shipping costs.  If the item is not returned in its original condition, the customer is responsible for any loss in value.

The following items cannot be returned or exchanged:

  • Custom made items

  • Health and beauty products ranges eg. Hand cream, Body wash, Soap etc.

If you wish to cancel an order please contact me immediately. If the order has not yet shipped I will process the cancellation and reimburse the price of the products within 5 working days of your notification to cancel.

Your statutory rights relating to faulty or misdescribed goods are unaffected by anything in these Terms and Conditions.

Missing packages

We can file a claim with Royal Mail after 25 working days from date of shipment and will keep you informed of progress.  A refund or replacement will be made when both parties are satisfied the items are missing.

Privacy policy

Lothian Lavender will only use your contact information to:

  • Communicate with you about your order

  • To fulfil your order

  • For legal reasons (eg paying our taxes)

We will not sell your data to anyone.

Cookies

We use cookies on this site to maintain the customers online shopping experience. These cookies give you access to your account and your shopping basket.

We also use cookies to help us understand how our site is used and where people come from to get to the site. These third party cookies can be disabled by your browser and won’t impact the functionality of the site. However, the information we gain from these cookies help us improve the products and services we offer our customers.

Our website and online store are created in Wix.com.  Our website and store are hosted by One.com.

Please do get in touch if you have any concerns regarding your purchase or for any other queries.

Our Contact Information:

E-mail: lothianlavender78@yahoo.com

By Post: Sue Tait, Lothian Lavender, 2 Redshill Farm, Gifford, East Lothian, EH41 4JN